Are you concerned about residents of nursing home or other long-term care facilities? The Long-Term Care Ombudsman Program can help you.
What is an Ombudsman?
Ombudsman is a Swedish word that means “citizen representative.” An ombudsman works to increase responsiveness of organizations to people they serve.
What does a Long-Term Care Ombudsman do?
- Investigates and works to resolve problems or complaints affecting long-term care facility residents.
- Identifies problem areas in long-term care and advocates for change.
- Provides information about long-term care and related services.
- Promotes resident, family and community involvement in long-term care.
- Educates the community about the needs of long-term care residents.
- Coordinates efforts with other agencies concerned with long-term care.
- Visits long-term care facilities routinely to talk to residents and monitor conditions.
- Educates facility staff about resident rights and other issues.
Anyone with a question or concern about long-term care, may contact Middle Georgia Community Action Agency, Inc. at 478-922-4464 or the Georgia State Ombudsman Program, Division of Aging Services, toll-free 1-888-454-LTCO (5826).